FAQ AND POLICIES

THANK YOU FOR VISITING AND SHOPPING AT LOVECLUB. FOLLOWING ARE THE FREQUENTLY ASKED QUESTIONS, AND TERMS AND CONDITIONS THAT CONSTITUTE POLICIES

SIZE CHART:

 

YOUTH SIZE CHART:

*WHERE IS YOUR SHOP LOCATED?

WE ARE LOCATED AT THE AGANA SHOPPING CENTER (2ND FLOOR), HAGATNA GUAM

I'M HAVING PROBLEMS WITH THE TRACKING.

WE APOLOGIZE FOR THAT! IN A FEW CASES, THE CARRIER TAKES 1-2 BUSINESS DAYS TO REGISTER YOUR SHIPMENT STATUS. IF YOUR TRACKING NUMBER ISN’T UPDATING OR WORKING AT ALL, PLEASE REACH OUT TO US AS SOON AS YOU CAN VIA CONNECT@LOVECLUB.STORE WE CAN GIVE YOU THE INSIDE INFO

SHIPPING POLICY SHIPMENT PROCESSING TIME:

ALL ORDERS HAVE DIFFERENT PROCESSING TIME. Each one is stated in each product description.

***WE ARE NOT RESPONSIBLE IF YOU INPUTTED THE WRONG SHIPPING ADDRESS, WRONG SIZE, OR COLOR.

ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.  

IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS. PLEASE ALLOW ADDITIONAL DAYS IN TRANSIT FOR DELIVERY. IF THERE WILL BE A SIGNIFICANT DELAY IN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE.

SHIPPING RATES & DELIVERY ESTIMATES

SHIPPING IS DETERMINED BY USPS WHEN YOU INPUT YOUR MAILING ADDRESS.

SHIPMENT CONFIRMATION & ORDER TRACKING

YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL ONCE YOUR ORDER HAS SHIPPED CONTAINING YOUR TRACKING NUMBER(S).

IF NOT RECEIVED, THERE IS A POSSIBILITY UOU MAY HAVE INPUTTED YOUR EMAIL ADDRESS INCORRECTLY. 

DAMAGES

LOVECLUB IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. WE PACKAGE ALL OUR ORDERS WITH CARE. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRIER TO FILE A CLAIM.

PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.

 SECURITY AND STORAGE 

ONLY YOUR ORDER DATA BILLING, SHIPPING, AND ORDER CONTENTS DATA IS STORED ON OUR SERVER. THIS INFORMATION IS ENCRYPTED USING A SECURE SOCKETS LAYER BEFORE IT IS TRANSMITTED OVER A WEB SERVER. WE DO NOT STORE YOUR CREDIT CARD DATA.

 
AT THIS TIME, WE ARE NOT DOING REFUNDS/EXCHANGES.